Shipping Policy
At Where Dreams Are Made, every order is lovingly handmade just for you. Please take a moment to read through our shipping information so you know exactly what to expect when your order is on its way.
✨ Processing Time
Because each piece is made by hand with care, please allow 3–5 business days for your order to be crafted and dispatched. You'll receive a shipping confirmation email with tracking details as soon as your order is on its way.
Please note: during busy periods such as holidays or sales, processing times may be slightly longer. We'll always keep you updated.
🇬🇧 United Kingdom
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | FREE | 3–5 business days |
| Next Day Delivery | £8.99 | Next business day |
🇪🇺 Europe (EU)
We ship to 27 countries across the EU.
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Tracked | £14.99 | 7–10 business days |
| Standard Tracked (orders £75+) | FREE | 7–10 business days |
| Express | £23.00 | 2–5 business days |
🌍 International
We ship to 13 countries worldwide, including the US, Australia, Canada, and Japan.
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Tracked | £14.99 | 7–10 business days |
| Standard Tracked (orders £75+) | FREE | 7–10 business days |
| Express | £25.99 | 3–7 business days |
📦 Order Tracking
Once your order has been dispatched, you'll receive a confirmation email containing your tracking number. You can use this to follow your parcel's journey right to your door.
🌐 International Customs & Duties
For orders shipped outside of the UK, please be aware that your parcel may be subject to customs fees, import duties, or taxes upon arrival in your country.
Shipping to the USA? Great news — we cover all customs and import charges for US orders in advance, so there are absolutely no hidden extras or surprise fees when your parcel arrives. 🎉
For all other international destinations, customs charges are set by your local government and are the responsibility of the recipient. We recommend checking with your local customs office if you have any questions.
💌 Questions?
If you have any questions about your order or delivery, please don't hesitate to get in touch — we're always happy to help!